Shipping & delivery

  • Shipping costs depend on the destination country.

    Netherlands
    Letterbox delivery €4.95 · Parcel delivery €5.95
    Free shipping on orders of €60 or more

    Belgium
    Shipping €6.95
    Free shipping on orders of €70 or more

    Germany
    Shipping €6.95
    Free shipping on orders of €75 or more

    Denmark
    Shipping €12.50
    Free shipping on orders of €200 or more

    Austria, France, Spain & Sweden
    Shipping €15.00
    Free shipping on orders of €200 or more

    Other European destinations
    Shipping €20
    Free shipping on orders of €250 or more

    Norway & Switzerland
    Shipping €35.00

  • After dispatch, orders to the Netherlands and Belgium usually arrive within 1–2 working days. Delivery times to Germany and other European destinations depend on the country. 

    Delivery times are estimates. Once your order is with the carrier, we cannot guarantee an exact delivery date.

  • We dispatch orders from Tuesday to Friday. Orders containing only fabrics are generally dispatched within 1–2 working days.

    Ordering DTF transfers? The expected dispatch date is shown with these products. If you order fabrics and transfers together, we dispatch everything in one parcel once the transfers have arrived.

Ordering fabrics

  • Our fabrics are sold in 10 cm increments. 

    The minimum order is 50 cm for fabrics and 20 cm for ribbing. 

    For example, to order 1.2 metres of fabric, select a quantity of 12 on the product page.

  • The amount of fabric you need depends on the pattern, the size and the fabric width. 

    Our fabric quantity guide on the product page gives approximate amounts. Always check the fabric requirements given with your sewing pattern too.

  • Yes. If you order 2 metres of the same fabric, for example, you will receive one continuous 2-metre piece. 

    If the available stock makes this impossible, we will contact you.

Returns & cancellations

  • Yes. You can return products within 30 days of receipt. They must be unused and undamaged. Return postage is at your own expense.

    You can request a return through your account. Open the relevant order and select the option to request a return.

  • Yes. Fabric cut from the roll for your order can also be returned. It must be unused, unwashed and undamaged.

  • No. DTF transfers are ordered especially for you in the size you select. Because they are made to your chosen specifications, they cannot be returned.

  • If your order has not yet been processed, you can submit a cancellation request through your account. We will review it as soon as possible. If your order has already been processed or dispatched, cancellation may no longer be possible.

Changing your order

  • We process orders as quickly as possible. If you would like to make a change after ordering, contact us straight away. As long as your order has not yet been processed, we will see what we can do.

    If your fabric has already been cut, your transfers have been ordered or your order has been dispatched, we can no longer make changes.

  • In many cases, yes, as long as your order has not been dispatched. Contact us with your order number. We will let you know whether an addition is possible and how to pay the extra amount.

Quality & complaints

  • We check our fabrics as carefully as possible before dispatch. If you still find a fault or damage, contact us and include a few clear photos. We will work with you to find a suitable solution.

    Please avoid washing or cutting the fabric before contacting us.

  • DTF transfers must be applied at the correct temperature, with sufficient pressure and for the correct amount of time. Always follow our heat press instructions.

    If you followed the instructions and something still went wrong, send us photos of the transfer and explain how you applied it. We will help you investigate.